Returns and FAQ

About

Products of Shiva Tamara Shop are designed by Shiva Tamara and handcrafted by herself and those she loves most.

FAQ

Where is the store based?

Los Angeles, CA

Do you accept orders placed outside of the US?

Indeed we do!

How long will it take to receive my order?

Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the postal service. International shipping delivery times may vary between 2 and 5 weeks.

What is this store’s return and exchange policy?

We gladly do exchanges!

Contact us within: 14 days of delivery

Ship items back within: 21 days of delivery

We don’t accept cancellations.

But please contact us if you have any problems with your order!

Because of the nature of these items, we can’t accept returns for:

Custom or personalized orders

Digital downloads

Items on sale

How do I pay for my order? Is it secure?

Secure! Our store checkout process is powered PayPal one of the most trusted online payment solutions online. We have all the same securities and payment fraud protection and we accept Visa, Mastercard, Discover, and American Express. Shiva Tamara Shop keeps your payment information secure. We never receive your credit card information.

What if something is wrong with my order?

If you have a problem with an order from this store, please contact the store directly, through the Contact page.

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.